Emerald Compounding Pharmacy Privacy Policy

Last updated: March 18, 2026

This Privacy Policy explains how Emerald Compounding Pharmacy, LLC, a limited liability company organized under the laws of Florida (“Emerald,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information in connection with the website located at https://www.emeraldsrx.com and any related pages, content, and services that link to this Privacy Policy (collectively, the “Site”).

By accessing or using the Site, you acknowledge that you have read this Privacy Policy. If you do not agree with this Privacy Policy, you should not access or use the Site.

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information we process when you:

• Visit, access, or use the Site;
• Communicate with us by email, forms, or other channels linked to the Site;
• Interact with Emerald through marketing, surveys, or events that reference this Privacy Policy.

This Privacy Policy does not apply to:

• Offline interactions that are governed by separate notices or agreements;
• Products or services that are subject to separate privacy notices;
• Third-party websites, apps, or services that we do not own or control.

For specific questions, please refer to the Contact Information section below.

2. Information We Collect

We collect information that identifies, relates to, describes, or can be reasonably associated with you (“Personal Information”). The categories of Personal Information we may collect include:

2.1 Information You Provide Directly

Examples include:

• Account and Profile Information
o Name, username or handle
o Email address
o Passwords or authentication data (stored in hashed form if applicable)
o Contact preferences

• Communication and Support Information
o Content of emails, webform submissions, or other messages you send to us
o Feedback, questions, or survey responses
o Information you provide during support interactions

• Transactional and Payment Information (if applicable)
o Billing name and contact details
o Partial payment information (e.g., last four digits of card) if stored by us
o Purchase history, subscription details, and order records
o Note: Full payment card details are typically processed and stored by our payment processor(s), not by Emerald (see “Service Providers and Processors” below).

• Content You Submit (if the Site allows user content)
o Comments, reviews, or other materials you upload or post
o Metadata associated with such content (e.g., timestamps)

• Mobile Contact Information
o Phone numbers and mobile contact details provided through forms or communications

2.2 Information We Collect Automatically

When you visit or use the Site, we may automatically collect:

• Device and Usage Information
o IP address
o Browser type and version
o Device type, operating system, and settings
o Language settings
o Pages viewed, links clicked, and the date/time/duration of visits
o Referring/exit pages and similar usage data

• Approximate Location Data
o Country, region, or city inferred from your IP address or browser settings

• Log Files and Diagnostic Information
o Error logs, performance data, and diagnostic information used to maintain and improve the Site

2.3 Information from Cookies and Similar Technologies

We use cookies, pixels, local storage, and related technologies to collect certain information when you interact with the Site. See Cookies and Analytics below for more detail.

2.4 Information from Third Parties

We may receive Personal Information about you from:

• Service providers and partners, such as analytics or marketing providers, payment processors, and hosting providers;
• Social media platforms, if you interact with our content or profiles on such platforms (subject to your settings and the platform’s privacy policies);
• Publicly available sources, such as business directories or websites.

The categories of information we may receive from third parties include contact details, demographic information, site usage analytics, and aggregate audience insights.

3. Sources of Personal Information

We collect Personal Information from the following sources:

• Directly from you: when you fill out forms, create an account, subscribe to communications, participate in surveys, contact us, or otherwise interact with the Site.
• Automatically from your devices: via cookies, pixels, log files, and similar technologies when you browse or use the Site.
• From service providers and processors: including, but not limited to:
o Web hosting and infrastructure providers
o Analytics and measurement providers
o Payment processors
o Email and marketing service providers
• From other third parties: such as social networks, business partners, and publicly available databases.

4. How We Use Personal Information (Purposes of Processing)

We use Personal Information for the following purposes:

  1. Operating and Providing the Site
    o To operate, maintain, and provide features of the Site;
    o To process your requests, submissions, or transactions;
    o To manage accounts (if available) and authentication.

  2. Customer Support and Communications
    o To respond to your inquiries, requests, or complaints;
    o To send administrative messages, such as confirmations, technical notices, or policy updates.

  3. Personalization and User Experience
    o To customize your experience on the Site;
    o To remember your preferences and settings.

  4. Analytics, Research, and Improvement
    o To monitor and analyze usage and trends;
    o To improve the design, functionality, performance, and security of the Site;
    o To develop new features, content, and services.

  5. Marketing and Promotional Communications
    o To send you newsletters, offers, or other marketing communications, where permitted by law;
    o To tailor marketing based on your interests and interactions with the Site.
    o You may opt out at any time.

  6. Security, Fraud Prevention, and Legal Compliance
    o To protect the security and integrity of the Site, our systems, and users;
    o To detect, investigate, and prevent fraud, abuse, or security incidents;
    o To comply with legal obligations, enforce our Terms of Service, and protect our rights and the rights of others.

  7. Other Purposes with Your Consent
    o For any other purpose that we disclose at the time of collection and for which you provide your consent.

Where required by applicable law, we will obtain your consent before using your Personal Information for certain marketing or analytics purposes.

5. How We Share Personal Information

We share Personal Information in the circumstances described below:

5.1 Service Providers and Processors

We may share Personal Information with trusted third parties who perform services on our behalf (“Service Providers” or “Processors”), such as:

• Website hosting and infrastructure
• Analytics, metrics, and performance monitoring
• Payment processing
• Customer support and communication tools
• Email delivery and marketing
• Security and fraud prevention providers

These Service Providers are authorized to use Personal Information only as necessary to provide services to us and are subject to contractual obligations to protect such information.

5.2 Business Transfers

We may disclose or transfer Personal Information in connection with:

• A merger, acquisition, reorganization, or sale of all or a portion of our business or assets;
• Financing, due diligence, bankruptcy, or similar events.

In such cases, we will take steps to ensure Personal Information is handled in accordance with applicable law and this Privacy Policy, and you may be notified of any material changes affecting your Personal Information.

5.3 Legal and Compliance

We may disclose Personal Information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request;
• Enforce our Terms of Service and other agreements;
• Protect our operations, rights, privacy, safety, or property, and/or that of you or others;
• Detect, prevent, or address fraud, security, or technical issues.

5.4 Mobile Contact Information Sharing Restrictions

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes. Mobile contact information may be shared with subcontractors in support services, such as customer service. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5.5 With Your Consent or at Your Direction

We may share Personal Information with third parties when you direct us to do so or when you have explicitly consented to such sharing.

5.6 Aggregated or De-Identified Information

We may share aggregated, anonymized, or de-identified information that does not reasonably identify you with third parties for analytics, research, or other purposes.

6. Cookies and Analytics

6.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. We use cookies and similar technologies (such as pixels, tags, and local storage) to recognize your browser or device, store preferences, and understand how visitors use the Site.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Site to function properly (e.g., to enable page navigation, maintain sessions, or secure forms). You cannot opt out of these cookies via our cookie controls.

• Functional Cookies: Help remember your settings and preferences (such as language or display options) to provide a more personalized experience.

• Analytics and Performance Cookies: Help us understand how visitors interact with the Site (e.g., which pages are visited, how long visitors stay, and any errors encountered).

• Advertising or Targeting Cookies (if used): Used to deliver relevant ads or measure the effectiveness of marketing campaigns, including across different websites and devices. If we use advertising cookies, we will provide additional disclosures and, where required, obtain your consent.

6.3 Managing Cookies

Depending on your location and applicable law:

• You may see a cookie banner or preference center when you first visit the Site, allowing you to accept or reject certain cookies.
• You can also control cookies through your browser settings by blocking or deleting them. However, some features of the Site may not work correctly if you disable certain cookies.

For detailed instructions, consult your browser’s help documentation.

7. Data Retention

We retain Personal Information for as long as reasonably necessary to:

• Fulfill the purposes described in this Privacy Policy;
• Provide the Site and related services;
• Comply with our legal and regulatory obligations;
• Resolve disputes; and
• Enforce our agreements.

When we no longer need Personal Information for these purposes, we will either delete, anonymize, or securely store it and isolate it from further processing until deletion is possible.

Retention periods may vary depending on:

• The type of Personal Information;
• The purposes for which it was collected;
• Legal or regulatory requirements; and
• Our legitimate business needs.

If you have questions about specific retention periods for particular categories of Personal Information, please contact us using the details below.

8. Data Security

We implement reasonable and appropriate technical and organizational measures designed to protect Personal Information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include:

• Encryption in transit (e.g., HTTPS/TLS);
• Access controls and authentication mechanisms;
• Network and infrastructure security;
• Regular monitoring for vulnerabilities.

However, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information, and you provide Personal Information at your own risk.

If we learn of a security incident that affects your Personal Information, we will take steps to investigate and, where required by law, notify you and/or relevant authorities.

9. Your Privacy Rights

Your privacy rights may vary depending on your place of residence. Below is a general summary of the rights that may be available to you.

9.1 Rights Under Certain U.S. State Laws

Residents of certain U.S. states (including, without limitation, California, Colorado, Connecticut, Utah, Virginia, and others as applicable) may have some or all of the following rights with respect to their Personal Information:

• Right to Know / Access: To request confirmation as to whether we process your Personal Information and to access that information, including categories and specific pieces of Personal Information we have collected.

• Right to Deletion: To request that we delete certain Personal Information we have collected from you, subject to legal exceptions.

• Right to Correction: To request that we correct inaccuracies in your Personal Information, taking into account the nature of the information and the purposes of processing.

• Right to Data Portability: To request a copy of certain Personal Information in a portable and, where technically feasible, readily usable format.

• Right to Opt Out of Certain Processing: Depending on your state, this may include the right to opt out of:
o “Sale” of Personal Information (as the term is defined by applicable law);
o Targeted advertising or cross-context behavioral advertising;
o Certain profiling activities that produce legal or similarly significant effects.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights, such as by denying goods or services, charging different prices, or providing a different level of quality, except as permitted by law (for example, in connection with certain financial incentives).

How to Exercise Your U.S. State Privacy Rights

You may exercise applicable rights by:

• Emailing us at: support@emeraldsrx.com; or
• Mailing us at: Emerald Compounding Pharmacy, LLC Attn: Privacy Requests 5325 Primrose Lake Circle, Suite A Tampa, Florida 33647 United States

We may need to verify your identity before processing your request, which may require you to provide certain information we already have about you. Where permitted, you may authorize an agent to make a request on your behalf, subject to applicable verification requirements.

If we deny your request (in whole or in part), some state laws allow you to appeal that decision. Instructions for submitting an appeal will be provided in our response, where applicable.

9.2 Additional Information for California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with additional rights regarding your Personal Information, including some of the rights described above.

Where required, we will provide a California-specific notice detailing:

• Categories of Personal Information collected;
• Sources of such information;
• Purposes for collection and disclosure;
• Categories of third parties with whom information is shared;
• Whether we sell or share Personal Information for cross-context behavioral advertising and how to opt out.

If you are a California resident and have questions about your California privacy rights, please contact us using the methods listed above.

9.3 Rights Under the GDPR and UK Data Protection Law (If Applicable)

If you are located in the European Economic Area (EEA), Switzerland, or the United Kingdom (UK), the General Data Protection Regulation (EU GDPR) or the UK GDPR may grant you additional rights, including:

• Right of Access
• Right to Rectification
• Right to Erasure (“Right to be Forgotten”)
• Right to Restriction of Processing
• Right to Data Portability
• Right to Object
• Right to Withdraw Consent

To exercise your GDPR/UK rights, please contact us using the information in the Contact Information section. You also have the right to lodge a complaint with a supervisory authority in your country of residence, place of work, or where an alleged infringement has occurred.

9.4 Legal Bases for Processing (GDPR/UK GDPR)

Where the GDPR or UK GDPR applies, we rely on the following legal bases:

• Performance of a Contract
• Legitimate Interests
• Consent
• Legal Obligation
• Vital Interests / Public Interest

10. Children’s Privacy

The Site is not directed to, and we do not knowingly collect Personal Information from, children under 13 years of age. If you are under this age, you should not use the Site or provide any Personal Information to us.

If we become aware that we have collected Personal Information from a child without appropriate consent, we will take reasonable steps to delete it. If you believe we may have collected information from a child, please contact us promptly using the contact details below.

11. International Data Transfers

Emerald is based in the United States (Florida), and your Personal Information may be processed and stored in that country and in other countries where our Service Providers and partners operate.

These countries may have data protection laws that differ from the laws in your country of residence. Where required by applicable law, we will implement appropriate safeguards to protect Personal Information when it is transferred internationally.

12. “Do Not Track” and Global Privacy Controls

Certain web browsers and devices may allow you to send signals such as “Do Not Track” (“DNT”) or Global Privacy Control (“GPC”) to online services you visit.

• Do Not Track: We do not currently respond to DNT signals.
• Global Privacy Controls: Where required, we will treat such signals as opt-out requests.

13. Third-Party Websites and Services

The Site may contain links to third-party websites or services.

• We are not responsible for their privacy practices.
• Their policies apply when you use them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

• We will update the “Last updated” date;
• Provide notice where required.

Your continued use of the Site means acceptance of updates.

15. Contact Information

Emerald Compounding Pharmacy, LLC
Attn: Privacy / Data Protection Officer
5325 Primrose Lake Circle, Suite A
Tampa, Florida 33647
United States

• Email: support@emeraldsrx.com
• Phone: (321) 321-3313
• Toll-Free Phone: (877) 443-7711
• Website Contact Form: https://emeraldsrx.com/support-center/

We will do our best to address your questions or concerns promptly and in accordance with applicable law.