PHARMACY
DIRECTOR OF OPERATIONS

Tampa, FL ~ On-site ~ Full-time ~ Reports to COO
Emerald is a Tampa-based specialty compounding pharmacy – 100+ people, profitable, founder-led, growing fast. We serve patients and telehealth partners across sexual health, dermatology, fertility, and metabolic health, and we’re building the operational muscle to carry the business through its next chapter.

The Director of Operations is the operator on the floor.

The person who makes sure the pharmacy runs cleanly, the team runs smoothly, and the numbers hit every week. You’ll be the COO’s right hand and the functional leader most of the operations team works with every day.

Run the operation.

Daily compounding, dispensing, shipping, and patient services.

Hit the numbers, every week.

SOPs and systems.

Build the work instructions and training that make the operation reliable at 2x and 5x today's volume.KPIs.

Order accuracy, turnaround time, on-time shipping, cost per script, labor productivity, quality escapes — improve them quarter over quarter.

People leadership. Lead and grow a team of managers and leads across shifts.

Build a bench so the operation isn't fragile.

Quality-first.

Partner with quality and regulatory to keep us audit-ready all the time, not just in the week before

Client operations.

Own capacity planning, SLA performance, and issue resolution for our largest telehealth partners.

Drive step-change improvement in turnaround time and order accuracy as volume scales.

Build the SOPs, training, and management rhythms that let us hire and onboard faster without sacrificing quality.

Support the facility stand-up from the 503A sideClean handoffs, shared systems, no finger-pointing.

Become the operational single-point-of-contact our biggest telehealth partners trust.

Commitment to patient safety, confidentiality, and adherence to regulatory standards.

This role offers a rewarding opportunity to make a meaningful impact on patient health outcomes through precise medication management and compassionate service.

Pay: $165,000.00 - $230,000.00 per year

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Vision insurance

Education:
Doctorate (Preferred)

Experience:
operations leadership: 10 years (Required)

License/Certification:
Licensed Pharmacist (Required)

Work Location:
In person